[Resolved] Oyo Rooms — Confirmed booking was cancelled without notification

arundhati chakravarti

from Kolkata, West Bengal

Website:

www.oyorooms.com

We have done a booking in Kolkata Oyo Rooms from booking.com. Booking ID[protected] Gust Name- Elizabeth Francis We had made 5000/- (ie. 25% of total) advance and made it confirmed . But when guest arrived at property, the property owner informed that booking has been canceled from their side and same has been informed to Oyo. Oyo did not felt the importance to inform that to us or to arrange alternative staying options. When guest arrived and property people did not allow them to in, that time also Oyo did not show any responsibility to arrange some other options quickly. At the end guest made their own arrangements at around evening 7. After taking money from customer don't you think Oyo have little responsibility to serve customer as well? I want the Financial settlement, proper justification for the harassment, and apology from them for the same.

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May 26, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

Dec 28, 2015

Updated by arundhati chakravarti Its more than a month and nothing has been done yet from OYO Rooms side.

Dec 28, 2015

Updated by arundhati chakravarti Its more than a month and nothing has been done yet from OYO Room's side. Even they have not refund the money.