Oyo Rooms — Hotel accommodation & charges

Address:New Delhi, Delhi, 110018
Website:Hotel chandigarh Grand

I had booked stay at hotel chandigarh grand in it park for 2 days. I checked in early at 9 am for which i had to pay 500 which was justified. I checked in on friday & in the night there was no electricity in the hotel room which was allocated to me
Finally the hotel staff shifted my room at 6 am on saturday morning & as per the schedule the checkout time was 11 am. I checked out at 1:50 for which i was charged 1000 rs extra which was totally unacceptable as the hotel staff said that it was charged by oyo.

Now if a person sleeps at 6 am do you expect him to check out at 11am. This behavior is totally unacceptable & i want refund of my excess money charged to me.

I am myself in event management company & this is totally unacceptable.

Going forward i would hesitate to use your service & would not recommend also it to anybody. Kindly refund my excess money charged for maintaing a smooth relation with your aggrieved customer.

Regards
Gaurav
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OYO Rooms customer support has been notified about the posted complaint.
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Comments

Dear Gaurav,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

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