[Resolved] Oyo Rooms — Hotel not given which i booked.

akash1793

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 416119
Website:	oyo rooms

I had booked hotel from oyo rooms for hyderabad name.the quality inn fidalgo 3 rooms 18-19 nov 1 room & 19-20Nov 2 rooms.& i paid full amount...i called oyo on17 nov for my room confirmation at that time they told ur room is confirm & when i reachef hotel at 3.00pm with all my luggage the hotel representive said we had no tied up since 1 month so we are sorry at that time i wasted 2 hr calling oyo and then they given me another hotel called gateway which was very low category compare to fidalgo but i want to know why they did not contact us before reaching hotel & again my next visit was banglore same thing happend i called oyo they said ur rooms are confrm & i call to hotel they said we had already told oyo that all rooms are full dont send any booking...so why all time we should call oyo n hotel for confrming then what is need of booking online so plz take strict action on oyo or stop them.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO