[Resolved] Oyo Rooms — Hotel provided not up to the mark

@nids31

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	oyo rooms

I booked my hotel through OYO rooms to Goa from 23 to 27 oct. We booked three rooms of same hotel as we were seven people . Firstly we got reservations in Sea Breeze but later are hotel was changed to sodder classic beach that to when we called up them several times as one room was available at the previous hotel itself and 2 rooms at new destination.When we reached there we found bed bug . the rooms were pathetic, stinking . whenever we call them to assist us they keep us hanging on the phone . Lastly at 1 am in night e had to cancel are bookings form oyo and had to shift in some new place .Never ever try OYO.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

Verified Support

Nov 02, 2015

OYO Rooms Customer Care's response We request you to please share your booking details and we'll look into it at the earliest.