[Resolved]  Oyo Rooms — Insensitive OYO service providers

Address:

Bangalore, Karnataka, 560009

I am one of the regular customers of oyo rooms due to its good hospitality but I'm afraid this is no more the case. I had booked a room for two days. I checked in at 1:00 pm on 8th December but due to a family emergency I had to leave the next day early morning.I needed to cancelled my booking for the next day. I called up the Oyo rooms customer service and informed them well in advance, that is, more than 16 hours before but they refused to cancel my booking and charged me for that. How can such a reputed name like OYo rooms deviate from its own policies. Such insensitivity of the OYO service proved has caused me to incurr additional costs in the time of a family emergency. Apart from the unconvinced caused this has been a very disappointing experience. My stand is OYO should not deviate from its policies . I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking legal action to resolve the complaint through courts.