[Resolved] Oyo Rooms — No booking found besides your confirmation | |||||
Regarding oyo room booking at Chandigarh Golden Plaza2 hotel... Booking Number ANHG6053 OYO Rooms Sector 4SC Chandigarh Hotel Name: Hotel Golden plaza} HotelAddress: SCO No. 235, Sector 45 B, Chandigarh Contacl Number: gi fi223g 44 Thu 16-Jun-2016 . Fri 1T-Jun-2016 Check-ln Time 12:00 pM Check-Out Time 11:00 AM Booked 1 Rooms for 3 Guests, 1 Night Dear as soon as ireached at counter he refused that there is no room booked room on your name by OYO, Iwas with family then i tried to contact to contact oyo but not getting the number. I requested the person Mr Yadav that plz give me any room as i m with family where will go...he opened the dirty room whereat he was having the oyo room but he said you have no booking so i will not give that room...but that room was hygienic and dirty so we vacated the room...but he charged RS1149- Which is unjustified. 16/6 evening i called up ur customer care and asked them that i will be reaching in the hotel at 5.30 morning of 17/6...he said no issue u can check in the hotel...but very surprising there was no booking at all and he charged 1149- whereas that room is of 400/- only.. It is your negligence for which u have to pay me the compensation for harassment, , else legal action will b initiated by me against oyo. Was this information helpful? | |||||
Jul 24, 2016 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jun 23, 2016 OYO Rooms Customer Care's response Dear Khandel,
We are extremely sorry to know about the trouble you had to go through and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this and our guest support team will soon get in touch with you regarding the same. Appreciate your patience and understanding in this regard.
Team OYO
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