[Resolved]  Oyo Rooms — Poor room conditions

Address:Nainital, Uttarakhand, 302018

Ref id: qjzm8249
The bookings were done seeing the nice room picture in the app. But to my surprise when i checked in, it was totally different, pathetic and horrible.
I booked 5 rooms in hotel rama blue point, nainital in the name of ms shweta mundra dated 18th june, 2016.
The situation of the rooms could not be worst. There were flies and cockroaches all over. The bedsheets and quilts were overflowing with spiders. The washrooms were stinking. You can see the same in the pictures attached.
The staff sitting at reception misbehaved with us and denied us to allot other rooms. The hotel manager and staff said they did not have any bed sheets, neither could they provide us hit or some sort of chemical to kill the insects.
We had children with us and the hotel staff could not be of any help and harassed us at 11 pm for almost 2 hours.
I'm sorry to say but you are not staying up to your goal which says that you change the way people live away from home. It was a complete harassment in the middle of the night and the staff yelled at us and asked us to leave the hotel. We already made the payment at the time of booking. I called customer care right at that moment and told mr. Atul of the scenario.
I have never seen such unprofessional services from any service provider like you promote you are. Overall your oyo services are pathetic and you people are responsible for ruining my holidays.
I hope to at least receive some good feedback from you, now after you receive this complaint. Kindly look into my matter as i was a victim of your harassment, misbehavior and inconvenience caused. I want compensation for being treated badly by your staff.
I am looking forward to receive positive feedback from your end very soon.

Thanks and regards
Shweta mundra
Senior manager
Indigo airlines
[protected]
+10 photos
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Jul 31, 2016
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2016
OYO Rooms Customer Care's response
Hi Shweta, We're appalled to know about your bad experience with us. We truly regret and apologise for the inconvenience you had to go through. We do not want any of our guests to experience this. Our team will soon get in touch with you and discuss this further.
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