[Resolved]  Oyo Rooms — Poorest service

Address:637214

I have booked a room with free sunrise checkin at 6am promised by customer care executive paying the rent in advance but when I arrived at the Retreat hotel, Whitefields, Bangalore I have been asked to checkin at 12pm or to pay extra charges of Rs.271/- for early checkin and I spent around Rs.50/- to deal with this issue on phone calls. I have been made to wait at the hotel lobby for 1 and a half hrs. Then I promised the property owner that either OYO or I myself will pay the extra charges.
This is a terrible experience with OYO.
I demand a compensation for my bad experience and the stay charges by OYO.
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Nov 1, 2016
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 29, 2016
OYO Rooms Customer Care's response
Dear Guest,
Thank you for taking the time to review our property. We are extremely apologetic to note that your experience with us has not been up to the mark. We would like to talk to you and see how we can improve your experience with us going forward. We take feedback on our properties very seriously, and we shall work on it for you.

Team OYO
Complaint comments 

Comments

It was a nightmare to stay in the OYO hotel, Crystal Guest house in Sakchi, Aambagan area; booking reference was DREW1527. The receptionist was non-cooperative in every nature, air-conditioning was a farce, sending air with minimal cooling effect. The biggest joke was the complimentary breakfast. One have to wait till 09-30 AM to get the breakfast sacrificing his duty to the factory at 9AM. Also the choice was very limited. Towels and bedsheets are not changed. Overall the satisfaction level is so poor neither shall I stay in oyohotels any further nor shall I recommend anyone. I shall rather ensure that anyone I meet in future will not get fooled by this cheating chain of hotels called OYO and by their trap of discounts. I have attached the so called menu card from the hotel. Even 1 star will be a compliment for this hotel

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