Oyo Rooms — Regarding cancellation of booking

Address:

Pune, Maharashtra

Just spoke to your call centre executive and was told to mail you

I had cancelled my booking today morning and I understand the policy of no refund for one night. But I had booked two rooms and the amount was deducted for both the rooms. And I wanted to book one room but while cancelling I didn't got the option to cancel one single room so I had to cancel both rooms. And after that I have made the booking for a single room in the same hotel.

So it doesn't makes sense to me on why I should have even cancelled the original booking in the first place because there is no refund even for one room. You should consider that I made the booking again for a single room and atleast refund the amount for one room. I'm not saying to refund it for both the rooms, only for one room because I needed one booking which I have made again. So essentially I lost money on two rooms + one room which I booked after that.

Cancellation ID: SIJD6271
Booking ID for booking done after cancelling in the same hotel: WXVK3976

I want the refund for the one room.