[Resolved]  Oyo Rooms — They denied check in and then deny refund

Address:	Lucknow, Uttar Pradesh, 226011
Website:	www.oyorooms.com

I had booked a room at:
FHLT4659
OYO Rooms Rail Yatri Niwas
Hotel Name: Hotel J P Inn
Hotel Address: 8456, Street No. 1, Arya Nagar, Paharganj, Delhi

However when we reached there they said that the booking is cancelled as we reached late and that we contact OYO directly. I fail to understand how the room was cancelled when we had specifically written in our request that we are coming from Malaysia and will only check in after 10 PM.

When we contacted Customer Care the person too contacted the hotel only to tell us that the concerned hotel had cancelled the room and he said he will transfer call to a different department who will suggest an alternate location. The phone got disconnected then and was not reachable from then onwards. That was a nighmarish experience as we got stranded in the middle of the night, me and my wife.

Now after at least 10 calls later to customer care they first said that you had stayed at the hotel, then finally they agreed that you had not checked in and you will get refund on contacting your third party payment provider - PAYTM. When I contacted PAYTM and told them this, then they in turn contacted OYO. OYO this time again told them that since I had availed the services I will not get refund.

This is an extremely bad company and I will not recommend it to anyone.