[Resolved] Oyo Rooms — Unavailable of room despite been booking confirmation

Deepak Singla1611

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 445206
Website:	Oyorooms.com

I booked room from OYO for 28th nov near airport but wen i reached at the hotel it told me there is no booking. OYO had changed my booking some 8 km away from airport & even there i reached, this hotel also refused any booking. After calling there customer care no proper response was there. At 9 pm dey gave me a low budget hotel. Very poor service

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO