[Resolved]  Oyo Rooms — Unexpected service

Address:Gurgaon, Haryana
Website:oyorooms.com

Staying at oyo rooms 177B, sector-38, gurgaon since last 6days and extended our stay for 5 more days today since our patient admitted in Medanta Hospital has still not recovered from his ailment. Today we demanded for an extra bed in our room at 6:30pm and we were told that it shall be provided in time. now at this odd hour of 10:30pm we have been told by the hotel staff that there are no extra beds available. This indifferent attitude of hotel staff is not appreciated.
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Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2016
OYO Rooms Customer Care's response
Dear Amit, We are extremely sorry for the trouble you have been through and sincerely apologise for all the inconvenience caused. Request you to please share the booking ID and we will surely contact you regarding the issue. Rest assured, we'll investigate and solve the issue leading to this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Complaint comments 

Comments

I booked an OYO property at SAKI NAKA mumabai on 8th feb 2016 for 5 days for Rs 12700 and applied a discount coupon for Rs 1500. When I checked in the room it was in pathetic condition although linen n wash rooms were cleaned but there was a pungent smell in whole room and corridor. Bedsheet was containing a number of holes, a very dirty pillow was peeping from a clean white pillow cover, I called a number of times to oyo customer care for changing the hotel but they denied and said that there will be a call back within 30 minutes. I waited for call back but unfortunately there was no time for customers like me.
I called them a number of times then OYO representatives agreed that they shorten my stay for two days and I have to pay only for two days, but it was 1253 and I was forced to stay one more day as checkout time was 1100 hours, Since there was no option before me hence I got ready for that but surprise came into picture now that tariff of room was escalated (as per OYO team unfortunately it was appearing same on website I have a time stamped screenshot as proof), Hence as per OYO I have to pay according to new tariff, this information was not conveyed to me (I have all recorded communications for proof).
I have paid the whole amount as per new tariff...since there is no option before me but I have decided to raise this issue in consumer court.
I booked an OYO property at SAKI NAKA mumabai on 8th feb 2016 for 5 days for Rs 12700 and applied a discount coupon for Rs 1500. When I checked in the room it was in pathetic condition although linen n wash rooms were cleaned but there was a pungent smell in whole room and corridor. Bedsheet was containing a number of holes, a very dirty pillow was peeping from a clean white pillow cover, I called a number of times to oyo customer care for changing the hotel but they denied and said that there will be a call back within 30 minutes. I waited for call back but unfortunately there was no time for customers like me.
I called them a number of times then OYO representatives agreed that they shorten my stay for two days and I have to pay only for two days, but it was 1253 and I was forced to stay one more day as checkout time was 1100 hours, Since there was no option before me hence I got ready for that but surprise came into picture now that tariff of room was escalated (as per OYO team unfortunately it was appearing same on website I have a time stamped screenshot as proof), Hence as per OYO I have to pay according to new tariff, this information was not conveyed to me (I have all recorded communications for proof).
I have paid the whole amount as per new tariff...since there is no option before me but I have decided to raise this issue in consumer court.

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