[Resolved] Oyo Rooms — Updated room to some other room

Kshitiz Lohia

Address:	632014
Website:	Oyorooms.com

They told us that your room is not available now and is updated to some other premium hotel having tariff of more than 4000 in a call conversation whose recording they might be having. But then they gave us a room of 1800 and that too it was not a premium room. They even told us that if commitment has been made they'll change the room but afterwards told us that no premium rooms are available.

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. Rest assured, we'll investigate and solve the issue leading to this. Please share the booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.