Pan Card — Sale of defective fridge by dealer M/s Kay Dee Audiovision Pvt. Ltd., Ghaziabad

Address:Ghaziabad, Uttar Pradesh, 201001

Subject: Re: [Re]Defective Fridge EE1915RCAVL From: gmail To: Samsung Customer Support Center Content-Type: multipart/alternative; boundary=001a1137ac8cc743d10521aafa94 This is in continuation to my complaint made on by email on 22.02.2015, but the complaint of new Fridge has not been fully resolved. I have repeatedly visited your service centre but they are not heeding to my request. Pl. expedite the matter otherwise I will go the Consumer Forum. Prem Kumar On Sun, Feb 22, 2015 at 10:17 PM, gmail wrote: Dear Sir Servicemen have visited my house 3/4 times for removing the defect in the fridge, but still are unable to do the same. They have made lot of welding in the body of the new fridge, and still failed to rectify the defects. regards Prem Kumar On Sun, Feb 22, 2015 at 3:39 PM, Samsung Customer Support Center < > [protected]@contactus.samsung.com wrote: Do you have * a question* or need * support?* Go Samsung Support Your question I purchased the abovementioned Fridge from M/s Kay Dee Audiovisions Pvt. Ltd., 82, Navyug Market, Ghaziabad-201001, vide Receipt No. N-378 dt:07.5.2014 which is neither giving cooling nor functioning properly. I have lodged a complaint with the dealer, who sent service men but they opened my fridge in the last week and filled the gas, but it is still not working. Regards Prem Kumar Mobi: [protected] Counselor answer Dear Mr. Kumar, Greetings of the Day! This is Hassan from Customer Experience. We sincerely regret the inconvenience caused to you on your dealing with Samsung product. This is in reference to your email dated 22/02/2015 and subsequent telephonic conversation with you and service centre regarding your complaint against Samsung refrigerator Model: RR1915RCAVL/TL; we would like to inform you that we are arranging an engineer visit at your place for the physical inspection of your product. Engineer will diagnose the product thoroughly and do the n
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