Panasonic — AC unit faulty

Address:

Jaipur, Rajasthan

I bought a split AC from Joy Electronics D-126, janpath, shyam nagar, new sanaganer rd, jaipur on 11 Nov 2014. The AC had some problem in t out door unit and the cooling was not proper. I lodged a complaint on 23 Apr 2015. On 24 Apr 2015, I personally went to the showroom and told them about the problem that the cooling was not effective and the problem persisted.The mechanic came on 25 Apr 2015 from Star refrigration work, checked the AC, did the gas filling and tried to fix the problem, but was not able to. Unsatisfied with the performance of the AC I again called up Joy Electronics to enquire about the case and requested to send the service engineer from Panasonic will be sent to check the AC as thecooling was not adequate. Inspite of repeated communication and request on the landline/ mobile phone on 26 Apr onward till 28 Apr 2015, every time I was given false assurance that the service engineer will be sent. On 28 Apr 2015 when I again inquired about my complaint one of the employee named Mr Rajesh Kumar inform that they had not send the reqquisition for service engineer as was told to be out of station and asked me whether still there was a requirement to send the service engineer. Such kind of irresponsible and lacadaisical attitude is not acceptable from Joy electronic and inturn tarnishes the image of Panasonic as a brand. I request you to direct Joy electronics to provide a service engineer to fix the problem. My contact no is [protected]