Panasonic — Air Conditioner not replaced by panasonic

Address:

New Delhi, Delhi

I bought a 2 Ton Inverter AC from Panasonic from Fair deal electronincs in Dwarka, New Delhi. I bought the AC on May 4 2015, it was installed on May 5 2015 and the AC stopped working on May 17 2015. It was throwing the 'F90' error. The engineer who visited my house declared that a PCB on the external unit has gone bad and needs to be replaced. This is absolute nonsense. An ait conditioning unit that cost me Rs.65000 breaks within 10 days of purchase and Panasonic is telling me that they will "repair" it. I should have been exchanged with a new one. However, since I am at the mercy of Panasonic, I reluctantly agreed for repairs. It is May 25th now and no one from panasonic has turned up for the repairs. I called panasonic on May 22 2015 to get an update and they told me that the spare part is NOT available and will take time. What I did not realize was that the time taken is endless. Now no one is responding from panasonic, I do not know when the part will be repaired or replaced, and there is no communication from panasonic. sixty five thousand of my hard earned money has gone down the drain. Can someone do something here? Ideally, panasonic should replace the air conditioner with a new one. But they apparently wont as there are no consumer protection laws in India. Whom can I request for help in this scenario? this is peak summer season and I am sitting without air conditioning on a top-floor flat in Delhi. I really need help and this is a distress call... Complaint Number: R[protected] Please help me.