Panasonic — Bad after sales service for panasonic smart phone

Address:Faridabad, Haryana, 121001

I have purchased Panasonic Smart phone Model P55 on dt. 16.01.15. againt bill No. 7095.We are facing problem in phone since last two months.We handover this phone to Panasonic Service partner Triple Solution in Faridabad on dt. 23.10.15 against job sheet no. KJASPHR0981015PI34903. Now they are saying this phone will take 90 days in repair, so if you can wait then pl. wait otherwise you can collect your phone from our service centre. Now i am feeling that i have did a great mistake to purchase a japanese Brand 'Panasonic'.This 'japanese brand' has no courtesy to provide best customer service. Req. to Panasonic to look into this issue & improve further.
Ashwani singh
[protected]
Was this information helpful?
No (0)
Yes (0)
Panasonic India customer support has been notified about the posted complaint.
Complaint comments 

Comments

i m rakesh kumar from samastipur bihar.PIN-848101.i work at indian postal service..
I have purchased my phone panasonicP55NOVO from (MISTER MOBILE) on17august 2015...thats headphone is not work then after few days i submit that to service center he said me i got that after a week bt i cnnot got.but on 6october, , , , in morning sudden my phone got off.i try to open that bt i cn"t succeed.i pull that battery nd again want to start bt as i put my battry my phone front and rear flashlight sudden on but my phone does"nt on...same day i submit on service center(QUICK SERVICE CENTER) .He said me that his IC BOARD got short nd my phone is dead.he said me that they send my phone to company head opffice nd approx after25 days on, i come nd took my phone bt he also said that i got information about them by custumer care on tollfree no given on mobile cover.i called them many days but didn't responce about my phone.he only said that whenever my phone made he send to service center...bt till today i didn't got.yesterday i called nd talk to any senior executives nd they told me that my phone will took approx15days to repair.but approx from15october all day i called on ur company they gave me same answer that my phone is made after3-4days bt till now his 3-4 days is not ome.i try to talk ur company area zone manager bt they did not transfer my call.now u said i[censored]r company made this type of damaged phone then who want to took nd one thing is ur didn't satisfy ur customer.i rqst u that i want my phone urgently nw approx45 days is being i didnt got my phone...please took this nd send send my phone..
rakesh kumar-[protected]
After 03 weeks of submition of my phone at Panasonic service centre, still no information...Service centre executive saying it may take up to 90 days.massive service from Panasonic. Do not purchase worst quality with low service mobile from Panasonic.Its a shame on Japanese brand...
After 03 weeks of submition of my phone at Panasonic service centre, still no information...Service centre executive saying it may take up to 90 days.massive service from Panasonic. Do not purchase worst quality with low service mobile from Panasonic.Its a shame on Japanese brand...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Panasonic India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    2013
    Pending
    0
    Resolved
    280
    Panasonic India Phone
    +91 22 2230 1952
    Panasonic India Address
    No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
    View all Panasonic India contact information