Panasonic — Cordless phone kx-tg3612b

Address:

Kolkata, West Bengal, 700078

I am extremely upset with the service provided by Panasonic in Kolkata, the official service centre being Billenium Sales Service, 6, Chowringhee, Lane, Kolkata 700016, Phone:[protected]. I had handed over my cordless phone on 21/9/2016 for service (Job PAN486) which was in working condition without any display. The service personnel agreed to repair the display unit (the charge will be almost Rs. 1500 which I agreed). They made me visit the service centre repeatedly with various requests. Today, they returned the cordless phone in non-working condition and no display. I was surprised that no replacement was offered to me though they agreed that they are unable to register the receiver to my base unit (which can register two receivers) and hence this receiver has become non-functional. The very purpose of buying and using this phone for communicating and receiving calls in two rooms is lost. Please look into the matter and advice. I deserve a replacement of this phone because Panasonic has made a working phone non-functional.

Anup K Sen
[protected]@gmail.com
[protected]