[Resolved] Panasonic India — Failure to honour warranty on LED TV which went bad within two months of purchase | |||
This is to inform you that I purchased a Panasonic Viera 39" LED TV (Model Number L39EM6D) from Ms. Anilasons on October 11, 2013 in Gaya, Bihar. The TV stopped working completely with red-light blinking error very shortly after the purchase and the fault was attributed to the main circuit board gone bad on inspection by the service engineer. A ticket was raised (PI-ASC[protected] in this regard which was subsequently closed without the issue being resolved on second visit of the service engineer, when he concluded that both the power board and main board of the TV are needed to be changed. For this, a new complaint was registered with ticket number PI-ASC[protected] to get both the boards replaced which has still not taken place and the ticket is still open after 20 days. In short a newly bought TV developed a snag within two months of service and inspite of numerous calls to the service centre executives and engineers, Panasonic India has failed to resolve this issue and honour its own warranty terms. This kind of miserable and sluggish service was least expected from a major and reputed brand like Panasonic. Please look into this or suggest what can be best done to put an end to this debacle. We would like to go for a complete replacement in case you are not able to repair it, as it has already been a month since this issue has been continuing. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Ravi,
We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us some time so that we can look into the matter.
For any further assistance, Please feel free to write in at [protected]@in.panasonic.com
Regards,
Customer Support Team
Panasonic India
We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us some time so that we can look into the matter.
For any further assistance, Please feel free to write in at [protected]@in.panasonic.com
Regards,
Customer Support Team
Panasonic India
I hope you realize how pathetic your service has been and how miserable you are making us feel for choosing Panasonic over other brands.
After your team visit it was confirmed that it is a clear cut case of replacement (as communicated by you in mail also) while now you are talking about some more experimentation with my TV set. I am shocked to see such low standards of business and servicing and really tired of running after you guys and entertaining your team at my home for past two months who are totally clueless and confused about the problem with the TV set.
Either you arrange for a full replacement (as said by your team on site and on call by your executive) or wait for a legal remedial action from our side.
Hope you understand the gravity of the situation here and how long you have been harassing us with your miserable attitude towards consumers.
Ravi
After your team visit it was confirmed that it is a clear cut case of replacement (as communicated by you in mail also) while now you are talking about some more experimentation with my TV set. I am shocked to see such low standards of business and servicing and really tired of running after you guys and entertaining your team at my home for past two months who are totally clueless and confused about the problem with the TV set.
Either you arrange for a full replacement (as said by your team on site and on call by your executive) or wait for a legal remedial action from our side.
Hope you understand the gravity of the situation here and how long you have been harassing us with your miserable attitude towards consumers.
Ravi
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Panasonic India — PLASMA TV out of order since 4th OCT 2010
We had bought a Plasma TV of Panasonic make from Ezone Santacruz. The Brand is Panasonic Plasma Model Th-P42C10D.This TV is out of order since 4th October 2010 and the service station have taken it to the service center. after checking they informed that it cannot be repaired so a replacement tv will be delivered.
it has been more than 20 days, and we have not got any reply on the status of the replacement.
The Company staff Mr. Vipul Gor, was following this matter but of late he has stopped answering to our calls.
we need to register this complaint against the company's poor response and late action.
best Regards
Sanjay Arora.