Panasonic — Led tv

mohammed noorulla

from Mysore, Karnataka

Address:

Bangalore, Karnataka, 560029

Dear team, I have purchased Panasonic 50inc LED TV for 69, 990/-(Model no-TH-L50B6D)from Girias on August 2013 with 3 years warranty. In 2015 I notice there is black spot appeared in the screen and i immediately raised a complaint to Panasonic customer care on 01 July 2015 with complaint no R[protected] .After 2days technician visited and diagnosed and he told that its just a spot and it will diasappear very soon and even he told if we have the same problem they cane lodge a complaint once again. After 3 months the black spot in the LED becomes little bigger again i lodged a complaint on 16-Oct-2015 with complaint no R[protected] . After 2 days technician visited and told the LED panel has to be replaced.He took all the photos, model no and all other details and it will be rectified in 15days. Daily i called Panasonic customer care for updates. After 15days i called ASM(bangalore) for update and he told that i will get a call from Panasonic service centre very shortly. I got a call from service centre and he told that he cant change the LED panel instead he will replace my LED with new LED for that i have to pay depreciation charges. I dint agree to that and i told that my LED is still under warranty and i don't want to replace my LED and told to repair or change LED panel. After i told this to Panasonic customer care.they forwarded this issue to BSM.He told that they are trying to waive off depreciation charges and waiting for approval from the concern person. But again i got a call from service center to pay depreciation charge and i told the same thing that i will not pay any depreciation charge to replace my LED. My question is my LED tv still is under warranty.there was no condition mentioned when i purchased LED from girias I dnt want to replace my LED.I want my LED to get repaired or replaced my LED panel. Regards Mohammed [protected]

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Comments

Ved Ashish Ravesh

from Mumbai, Maharashtra

Aug 7, 2021

I raised service request for my Panasonic 4k led 49 inch tv model no PANASONIC LED 124cm TH-49FX650D, on 29/07/2021 for colour issues, it took 3 days for them to diagnose the problem on 31/08/21 they said some part called t- con is faulty, then next day they said, the part they have is not compatible with the tv and the part will come from banglore, then on 02/08/2021 they said the part they have received is also not compatible and the entire TV panel is faulty and the part will come from banglore, today 07/08/2021 they are saying that will come from banglore after 10 days, so Panasonic India is not at all concerned with their products parts and after service, their products are cheap and faulty and thier services are even more worse, service team is not at all knowledgeable and no in between coordination, they charge almost 1lkh rupees such costly product and when it comes to service it's worst till date that I have seen, m using samsung 4k and sony 4k both the tv are super fine and their services also. Panasonic india is looting coustomer with their faulty and poor cheap quality products and later with their services, I would say plz do not buy any of the Panasonic product because eventually that part will go faulty and coustomer will here only one thing "PART IS FAULTY AND IT WILL COME FROM BANGALORE OR BANGLADESH" this is their tag line, they will continue to fool you until you give up or loose all your hopes after you see your hard earned money will go waste like this, it takes ages to buys such costly product and within seconds that money is wasted like this, because company like Panasonic is not going to solve your problem, they will continue looting coustomer money, once again I will request that PLZ do not invest or buy any of Panasonic product you will only receive disappointment and not the happiness.