Panasonic — Mobile screen which is in warranty period not being repaired despite requsting from last 4 months

I purchased Panasonic Mobile model T40 black [protected] from M/s Anmol electronics SCO 1012-13 Sector 22 B Chandigarh Bill No. MCS -8613 dated 27/12/2014 . The touch screen of the mobile got damaged and i went to your service center New Tec Electronics SCO 495-96 Ist floor Sector 35 C Chandigarh . I was asked to provide the photocopy of the bill and was told that it will take 8 to 10 days to get the screen and will be fitted on the same day. I called the service centre after 10 days then i was told it may take 15 days . After 15 days i was told that the screen has not been received till date and they follow after 20 days. After contacting them after 23 days, i was told that the screen has not been received and they dont know the status. Mr. Jitender present there asked to to call service manager Mr. Ajay at Chandigarh. The mobile number given to me was incorrect. After taking email of Panasonic customer support I started requesting them but no action has been done so far. I am enclosing my communication details. Hope company can repair my mobile screen now after gap period of 5 months. I want to know exact timelines within which company will able to replace my mobile screen [mobile already stands deposited with your service centre]. I hope to receive written certificate that company has extended my warranty period. I am not able to use Panasonic mobile set from last 5 months. Hope to hear soon from you. In case the company is in position to provide me service, any concerned can call me at following numbers [protected] and [protected] or can contact me at email [protected]@gamil.com or navneet [protected]@hotmail.com From: Aparna, the customer