[Resolved] Panasonic — New Air-conditioner fault

ekssankar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Dear Sir,

We have purchased one 2 TON Panasonic Airconditioner from M/s. S.C.Shah & Co. Pvt Ltd. vide invoice no.: AN-3422 dt. 19.06.2013. We are facing problem in the aircondtioner and registered complanint vide register no.:103755 & PI-CS[protected] to panosonic service center on 22.05.2014 and they attended the complaint on 29.05.2014 after several reminders. Their service person told there is some problem in sensor board it will take two to three days to get the replacement spare from the company after getting that the spare shall be replaced.

But still the problem has not been solved till date. But we are receiving mails from the following persons stating the problem will be solved.

Gurpreet
VOC
Customer Servicea
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

and

Reema

VOC
Customer Servicea
Panasonic India Private Limited
Website: www.panasonic.co.in
Helpline:[protected] ;
[protected] ;[protected]

But Still no response from the company. I'm doubtful that they wantedly dragging the situation to cross the warranty period of one year. So Kindly take necessary action and do the needful at the earliest.

Thanks & Regards
S. Sankar

[protected]/[protected]

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Aug 14, 2020

Complaint marked as Resolved

Panasonic India customer support has been notified about the posted complaint.

Jun 27, 2014

Updated by ekssankar Sir/Madam,

We have received following mails only, still not yet problem solved. The Mail details are following for your reference.

|
Helpline 25 Jun (2 days ago)to me

Dear Mr. Sankar,

Good Evening!!!

This has reference to the below mail regarding
performance of your AC.

At the outset, please accept our sincere apologies for the inconvenience
caused to you.

We have guided our Service Team to resolve it on priority and take corrective
action.

You shall hear from us on 26-june-14 with an update.

With Regards,
Reema
VOC
----- Forwarded by Helpline/India/PI/Panasonic
on 06/25/2014 04:43 PM -----

From:
Helpline/India/PI/Panasonic
To:
sankar s <sankar.[protected]@tirumalamilkproducts.com>,

Date:
06/24/2014 06:23 PM
Subject:
PI-CS[protected]
// Mr S Sankar // AC

Dear Mr. Sankar,

Good Evening!!!

This has reference to the below mail regarding
performance of your AC.

At the outset, please accept our sincere apologies for the inconvenience
caused to you.

We have guided our Service Team to resolve it on priority and take corrective
action.

Our Branch Service Team will get in touch with you shortly to speed up
the resolution.

With Regards,
Reema
VOC
----- Forwarded by Helpline/India/PI/Panasonic
on 06/24/2014 06:22 PM -----

From:
Helpline/India/PI/Panasonic
To:
sankar s <sankar.[protected]@tirumalamilkproducts.com>,

Date:
06/18/2014 06:03 PM
Subject:
PI-CS[protected] // Mr
S Sankar // AC

Dear Mr. Sankar,

Good Evening!!!

This has reference to the below mail regarding
performance of your AC.

At the outset, please accept our sincere apologies for the inconvenience
caused to you.

We have guided our Service Team to resolve it on priority and take corrective
action.

Our Branch Service Team will get in touch with you shortly to speed up
the resolution.

With Regards,
Reema

VOC
Customer Service
Panasonic India Private Limited
Website: www.panasonic.co.in

Helpline:[protected] ;
[protected] ;[protected]