[Resolved]  Panasonic — Panasonic 50 inches plasma tv half display problem.

Address:

Mumbai City, Maharashtra

I purchased this 50 inches plasma tv from infibeam.com on 6th nov 2012 and the company gave me 3 years warranty. From the time it has been purchased it has been atleast 6 th time which i remember that there has been problem and i have registered a job request with them. Recently on july 19th 2014 suddenly half of the display went black and till present date the condition is the same.i registered a complaint on july 20th job number is 125022. A technician mr. Atul who always previously visits my house with other job orders registered visited after 3 days and opend everything spend about an hour but couldnt find whats wrong, he then tells some parts need to be ordered and says might take time and doesnt know when, after calling him continously later that week he comes with a part and pretends he knows whts the problem and says the part he brought is not the part and says it will take more time after few days i call him he says he doesnt know and call office that is the service center there a lady picks up instead of helping she redirects me to some mr. Vikas mehra i call him he tells me to send me a msg about my problem this is on Aug 1st. Then i wait for a week and no response i call up customer care and explain my problem next day technician named Rihan Mohammed visits does the same as the first one then when he goes he puts the connectors red white yellow in wrong slots and when no volume in th he says the part which is ordered is the problem . good luck that i had had the manual n checked the wires and i had volume back, recently on Aug 17th and also ordered a new 32 inch tv for 15000 ( this too a loss cause of Panasonic) as i and my family were frustrated with a tv with half display and no volume. Mr Rihan when he leaves talks very sweetly and understands my problem and when i tell him that atleast replace the tv i[censored] cant get the part for the last 12 days and continous probs arising since purchase and he says company might and tells to call him after 2 days August 5th he says he is not in office at 11 am and at home and doesnt know and said will let me know but no reply at all. In the meanwhile i call the customer care centers in bangalore n chennai i think and make atleast 100 calls till date have spoken to n number of executives their supervisiors like meenakshi, sajida, mr suman etc all is that they do is ask me 2 or 3 days and will revert but never . They themselves r busy to attend my calls and put u on hold for long time and promise to call back but when i call back they are out of office. even if they answer they try calling service center in mumbai and are not sucessful how will a customer contact them then???. On Aug 11 frustrated i call mr vikas no answer i drop in a insulting message and i get a response please note on aug 11 that my tv has been processed for replacement and waiting for approval and day after tommorow will solve my problem . i have all the conversations in my phone saved. after 2 days i try calling and messaging no response (in the meanwhile as i said above purchased a new tv) as well on 18 th i sent insulting messages again and then too no response, call center too was also useless n service center executive mohammed was always in the bathroom when i called the full day on 18th and some other executive said he would call back but as usual no response. then in the evening Mr. Rajeev so called friend of mr. Vikas from panasonic calls and says he rcvd msg from vikas and will handle my case and by tomm will tel me in how much time he will solve d problem. next day as usual he doesnt but i call and he says that in 3 to 4 days tv will be replaced his gaurantee and he recieved a msg for approval from mr vikas i reminded him that i recieved the same on 11th august itself he had no answer. after 4 days i msg him call him but this coward man doesnt respond like his coward friend mr vikas. Again i was at a dead end then as before customer care supervisors n all but at last on one try i get thru a lady who i narrated my prob and said to her no point u redirecting me cause they cut the call and i have to try again so she did a conference call with mr. Vikas and me. and finally customer myself gets throught to speak to a person mr vikas providing him the service after 1 month.3 days on 23rd august2014. Mr. Vikas says he knows my probs n tells me my details and all then says that panasonic has stopped manufacturing plasmas and have no stock in in their godown and my part orderd has be decommisioned but some department of his told its available and now he says its again decommisioned so the delay and finally replacement, and company can give u a tv in replacement but you have to pay the difference amount as that led tv is 80000 + ull have to pay 30000 atleast and he the smart guy he is without asking the customer he tells me so i knew u wouldnt pay so put ur case for refund process but says the company policy is that they pass just 1 or 2 cheques for refund in a month so will take another month atleast . i asked him wether i have to fall to his feet for my tv and avail services paid by me. If the company gives warranty of 3 yrs on purchase and stops manufacturing is it my fault??? and why should i pay the difference amount and even if i take the refund amount why should i wait for another month for no fault of mine with a tv with half display?? And u had to wait for the customer to call you to tell him about the developments in his case and take decisions for him who has given u that right??? i said that as u say its not available i said i will search online n show u plasmas are still available online he says its old stock and panasonic godown has no stock and my rates are more than online rates then i say ok i will find a tv near my invoice amount and you replace it then and even if little difference amount will pay not 30000 as u suggested. He agreed on the conferance call and i sent him a list checking rates online sites and asked him the availability and his rates. As usual he dint reply and today the 25th august after 3 days i msg him waiting for your reply and he messages the most expensive one in the list and price 73500 so difference around 20000. the list i sent him are all led tv manufatured in this year but still its not available in their godown its hard to believe. would request you to solve my problem or atleast a high level complaint against the persons involved so no customer faces it again. Based on my research online i saw tv for replacement near about my invoice value 54529 and had sent him the following options:1 PANASONIC TH-50A41OD 50 INCHES LED TV- 66290.2.PANASONIC THL50EM5D 50 INCHES LED TV - 64592.3.PANASONIC THL50B6D 50 INCHES LED TV- 63000.4.PANASONIC TH-42A41OD 42 INCHES LED TV- 45995.5. PANASONIC TH-42A40OD 42 INCHES LED TV- 44990. But as i earlier wrote in my complaint that i had to again ask him after sending him the message to reply . Mr. Vikas mesaged in parts first the model TH-50A41OD in stock then then again i asked him price after 2 hrs he messages 73500. As u see its the maximum in all options i gave cant be that panasonic godown doesnt have stocks of any of the other tvs???and i message him again ok the whats the difference and warranty and how many days he will take i get no reply at all for 7 hrs. Frustrated i msg me an insulting message he sends me a message that he reverted. i want them to replace me the tv in my invoice cost.if they cant looking at the companys poor standards i dont feel they would so then refund as soon as possible cant wait for one or 2 mnths more . And a official complaint against everyone who handled my case specially against Mr. Vikas Mehra who is some regional head dont know who has appointed such incompetant staff. 1.Product description - Panasonic 50 inches 3D HD TH-P50XT50D. 2.Purchase date- 06/11/2012 3.Purchase location-in fine am.com ( online) 4.Cost of the product- 54529 5.Receipt/invoice number-DT[protected] 6.Jobsheet No. - 125022 7.Cost of damage- 54529