Panasonic — TV repair under warranty

Address:	Gurgaon, Haryana, 60096
Website:	www.panasonic.com/in

Hello Panasonic Team, I raised a complaint on 13-November-2015 for my TV (29 inch LED) where the panel/screen has damaged. The TV was purchased in October 2013 from Chennai. Post that there was a visit from the Panasonic Service Centre & the person took pictures of TV. Post that after several followups the service centre informed that the screen panel is not available & Panasonic will offer new TV & charge me for depreciation amount. I selected the model TH-32C200DX & Panasonic service centre asked me to pay INR 5235 (Though the new TV set cost on Snapdeal is only is INR 18, 990 http://www.snapdeal.com/product/panasonic-th32c200dx-80-cm-32/[protected] I agreed & handed over the DD to the service centre on 21st November. Till now there is no response on when the new TV will be delivered to me. I have three different responses from your Customer Care/Area Manager/Panasonic Service Centre. If this is the kind of service Panasonic is providing then i will never opt for an Panasonic product again. Thanks, Vikas [protected](M)