Panoramic Group Of Companies — Denying holidays

Address:	Mumbai City, Maharashtra
Website:	www.magicholidays.info/ www.panoramicworld.biz/index.aspx

Dear Sir / Madam,
I have subscribed to 5 years holiday plan (MG-460) of Panoramic Group - Magic Holidays somewhere in 2011. I am entitled for 30 holidays plus 3 (free) as part of the package which is to be utilized in 5 years. First 2 /3 years I have utilized few holidays with great difficulty in booking but last one year whenever I request them for booking some or the other reason is given and booking is denied. My 5 year plan is near closure date. The group has taken an advance from me for entire package. But every time they give excuse that rooms are full and reservation is denied. I have talked / written to their reservation department and customer relations department. As both of them could not help I asked for their MD's details. But they are not sharing his contact details so that matter can be escalated to him.
They are not granting me refund alongwith interest for unutilized nights. Requesting your goodselves to instruct them to return my money & interest thereon for unutilized nights.

Regards,

Nilesh Patil