[Resolved]  Pantaloons — Bad customer service

Address:

Mumbai City, Maharashtra

1. Apparently having a green card is not sufficient to qualify for the sales offered at pantaloons, one must have a 3star and above. We were denied the sale option and instead suggested that We buy items worth a certain amount so that we would qualify to become 3 star customers. We agreed to this mindless logic, however when our green card was checked for details on points they told us since we hadn't shopped in the last 8 months they had decided to lapse our points. Way to go customer service! 2. In any case we were then advised to ask a fellow customer whether we could use their card to do our shopping, a nice lady agreed to it. We did our shopping, got the discount and when we tried to pay the total amount using pantaloon gift vouchers again we were refused since the constraints on the voucher said we can't use them on sale items. 3. We decided to shop for shoes in the women's section, which were full tickets items and not on sale so as to use our gift vouchers. When we reach the counter we find that these worthless gift vouchers can only be used on apparels. Please tell me when gift vouchers are essentially exchanged in the full amount for cash, why do you have infinite limitations and constraints on them, instead of encouraging he customers you are discouraging them. This has been by far the worst shopping experience I have had, terribly disappointed in the pantaloons brand!