[Resolved]  Pantaloons Fashion & Retail — Irresponsible billing

Address:

South 24 Parganas, West Bengal, 700144

Madam/ Dear Sir,

Shopping at Pantaloons is not a new experience to me but obviously a fresh experience for purchasing at our native outlet i.e. at Ekdant Apartment, Holding No 123/A, Ward No 12, Subddhipur, PS - Baruipur, Dist - South 24 Pgs - 700144.

On 10/09/2019 our purchaed amount was Rs.4254/- against receipt No.0002282 and Rs.2548/- against receipt No.0002639. At the time of first billing counter personel made me filled up one membership form against my Mo. No. On the same date we reedeemed the first bill for one double bed sheet vide receipt No.0002286.

On 12/09/2016, we again visit the outlet and our purchased amount was Rs.1998/- against receipt No.0010450. Naturally, we were again eligible for redemption of one Double bed sheet for our remaining amount of Rs.4546/-.

But, surprisingly, after facing an embarrasing situation we came to know that the 2nd bill of 10/09/2016 (receipt No.0002639) was generated against Membership no. of someone else (i.e. [protected]).

The floor personnel, Mr. Ritesh told that he will try to change the bill from the back end, if possible and the same will be informed to me after 3 days. And if is not possible to change, nothing will be done for reedemption of my genuine purchase.

My humble question is that who will be responsible for the irresponsible billing done at your end only. And what is your reaponsibility if erroneous billing was done by mistake. And what is the fate of my redeemible gift if correction is not possible from back end.

Hope to hear a positive response from you!

Regards,

L R Sardar