Pantaloons Fashion & Retail — Redemption of rewards points | |||
Dear sir, I am working as a senior scientist in national botanical research institute, lucknow. I was a regular customer of pantaloon store till this incident happen to me. Sir, i with my wife have purchased various items and want to redeem the rewards point against card no. [protected]. But it is very sorry to say that when we asked for redemption of the reward points (Value of rs. 900/- approx.), the man at the billing counter told us that now this card was not valid and we have to make new card …its not the end the end of the story yet. He prepared new card ([protected]) and we purchased various items and get rewards point on that (Around rs. 200/- approx). But again when we went to store and purchased some clothes and wish to redeem points they said you are not registered. Then we call at the toll free number and after several attempts when we talked to the concerned person over phone he said now the pantaloon store is not come under this. Sir please let me know what is the story behind this, at one end you are sending messages over messages to shop on card and get rewards points and on the other there is no tie up with pantaloon store. I need clarification regarding this. So that i and many customers who are regular customer of pantaloon must know the correct picture. So that the reputation of this prestigious store should remain as such. And also let me know what abut my rewards points (Old and new one) Hope some necessary and immediate action to be taken at your end. Incerely Dr. Atul batra Sen. Scientist National botanical research institute Rana pratap marg, lucknow-226001 Mobile: [protected] Was this information helpful? | |||
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Pantaloons Fashion & Retail customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I have purchased ladies kurta on 12 th September 2016 from kolhapur pantaloon branch of Rs. 1499. The altered Kurta was not as per given measurement. So we have not accepted altered kurta hence please exchange it or refund my amount. we had discussion with pantaloon officer at kolhapur branch and we requested to replace the kurta or refund an amount.Officer strongly denied to accept any of the above solution .
We are regular customer of pantaloon and this is very bad expirence we are facing from your shop this time .If none of responce comes from you, then we dont have any choice rather than going to consumer court.
We are regular customer of pantaloon and this is very bad expirence we are facing from your shop this time .If none of responce comes from you, then we dont have any choice rather than going to consumer court.
Because they are not cooperative and toll free no in hold more than one hour after that also in hold.
Allways you listen on toll free no "Thank u for calling Pantallon, We are eager to listen to what you have to say but regreat that our excutives are occupied, he will again to you shortly, Thank u for your understanding".
Not less then one hour then who will waste the time more than one hour, after that also you can not speak with their excutive.
After that your phone will disconnect from their side.
Very bad, Very bad
Why, I do not know my Email Id also not registred...?
But, I have already submitted my mob no :
+91-[protected]
&
E-mail Id:
[protected]@gmail.com
at the time of issue my green card but I m trying to give complaint on their website because toll free no not they speak more than one hour I am in hold, after that dissconnected, so I am trying to give the complaint in their website but not only my Email or nither my mobile no.
How i can, is it possible.
Allways you listen on toll free no "Thank u for calling Pantallon, We are eager to listen to what you have to say but regreat that our excutives are occupied, he will again to you shortly, Thank u for your understanding".
Not less then one hour then who will waste the time more than one hour, after that also you can not speak with their excutive.
After that your phone will disconnect from their side.
Very bad, Very bad
Why, I do not know my Email Id also not registred...?
But, I have already submitted my mob no :
+91-[protected]
&
E-mail Id:
[protected]@gmail.com
at the time of issue my green card but I m trying to give complaint on their website because toll free no not they speak more than one hour I am in hold, after that dissconnected, so I am trying to give the complaint in their website but not only my Email or nither my mobile no.
How i can, is it possible.
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+91 86 5290 5000
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
We regret the inconvience caused to you. We are taking up the matter with concerned store and shall ensure that such incidence do not re-occur.
Regards,
Pantaloons-Customer Care