[Resolved]  Pantaloons — Security staff at south city mall outlet

Address:

Kolkata, West Bengal, 700038

We visited south city mall yesterday. While giving us back our baggage at the security area at pantaloons, the security just dropped our packet to the floor instead of picking it up from the shelf and handing over to us. Our packet contained diyas which were broken. When we asked them how can they mishandle our baggage this way, they started pointing to the sign that said - do not store valuables. We told them these are not 'valuables', these are just divas and they said if we expect them to handle our packets carefully, we should just keep them with ourselves. At least 3 security staff were arguing with us. When we asked them to call the customer care personnel, they told us that we could go speak to them on the next floor. We really did not want to spoil our day further arguing with your ill mannered staff over diyas worth 250 rupees so we left the divas at your baggage counter and left your store. In case you weren't aware, this complaint is to make everyone aware that such an incident happened and this is how customers are treated at pantaloons.