Parryware — WC seat cracked in about 7 months

Address:Mumbai City, Maharashtra

I had purchased two new parryware WC in the months of Nov & Dec'14 as a part of my house renovation. However on 26th May'15 I found that a crack had developed on the plastic toilet seat & was also oinched on the thigh by the same. On checking the other WC seat the same crack was observed. Had it been one I could have blamed the usage however both seats were cracked exactly in the same place (under right thigh). The WC's are used solely for my family use. The service executive from company came in & said that this was owing to usage however I fail to understand how can a toilet seat crack under normal use ina span of 7 months. Also the earlier parryware WC with seat lasted for about 14 years without any issue yet we decided to change for a style upgrade with the same sort o[censored]sage. Currently on seat was completely broken & I have sent for replace on personal expense. Request if the company reconsiders & at least replaces/ reimburses for the seats.
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Cistern flush system not working

As above. Watr being wasted. House no c - 130, clock tower, new delhi - 110064

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