[Resolved]  Passport Office Delhi — Delay in processing of passport due to ignorant nature of the police headquarters

Address:

New Delhi, Delhi

I applied for my passport on 29th September and had given three addresses since in the past one year, I had changed 3 residence, the current being in Delhi and the other two in Pune. Police verification in Delhi was carried out within a week and the file was forwarded to Pune. Since I do not reside there Anymore, my family members completed the formalities of one of the places and were given assurance that the file will be forwarded to the next headquarters in a day to two. After a When my family members inquired about the file in the other police headquarters, they were informed that the file has not reached them even though both the headquarters falling in the same city. So they went back and asked the authorities on why the file has not reached the next spot and they were informed that file will not be forwarded until the elections are over, and no one knows when the elections will happen, probably in the mid of October. How negligent and ignorant. My next complaint is with the online grievance cell of the passport office that does not allow filing grievance more than once. And the customer care executives are of no help. Why is it so difficult to simply forward file to the next place. Why don't the govt officials understand the problem they are creating for the public and the system is not getting better even with the change in govt.