Passport Seva Kendra — APO Andheri passport seva kendra not passing the application

Address:

Mumbai City, Maharashtra

Dear sir,

This is my 3rd visit to passport seva kendra Andheri office for renewal of my kids passport. My husband stays out of country and I am taking care of kids alone, the APO is troubling us by calling us again and again

After online application, call center told me that if husband can't come for minors application then I have to submit Annexure G, with the application. When we came on 27th Jan for application to the Andheri office they said annexure G canst be used and they need sworn affadavit from the Indian embassy and said on next visit I don't have to bring kids with me. When I next visited on 1st with required document, APO said you have to bring kids and come. The receipt says come before 5th and today i.e 3rd feb I came with kids and APO said I asked you to come on 5th Feb. Kids have already missed school 3 times. I am so sure on 5th he will give one more reason.
Can someone please help APO is either not clear on processes or wants bribe.

Regards,
Parul
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