Payback — Ordered item not delivered

Dear Associate,

This is in continuation to my earlier mails regarding delay in shipment with regard to order placed to Payback for which details are given below.

Order placed date[protected]

Points Redeemed-25444, Extra Paid by ICICI credit card –Rs 9589.00

This order was supposed to be delivered within 10 days (ie on[protected], but even after 23 days, the status remains the same.I have been in touch with Payback through phone, mail etc, but every time they have gave me different reasons for not delivering the material in time.Today with lot of difficulty, I have escalated this to their higher ups and able to speak to Mr Subrath, Floor supervisor in Bangalore and even he couldn’t provide me the date of delivery of ordered material even after 23 days of placing order.

Even though being a privileged customer of ICICI bank, I could not get the expected service from ICICI bank to resolve this genuine complaint.Under these circumstances I will be cancelling my existing ICICI credit card, (Card No-[protected]) w.e.f[protected].I will be deducting Rs 9589.00 from my credit card bill towards above said payment made to Payback order on[protected].