Paytm — Additional payment deducted on base of later refunded..20%

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Daman, Daman and Diu, 396210

I have booked a Voltas window ac in paytm site. as per advertisement he shown effective price is 16411 and deducted 20571. when i talk in customer care replied that u have received later 20% amount in your shoping cart. Till i have not received any amount and now Paytm customer care says that you are not using promocode so i can not refund u money.if promocode is required then why he advertising the effective price is 16411 to cheating and confusing to customer...