Paytm — amount got deducted from wallet and company not ready to refund

Address:

Gautam Buddh Nagar, Uttar Pradesh

i made a payment from my wallet on ebay.but due to some reason the transaction failed.the amount got deducted from my account.i was given no details or order number.i immediately contacted ebay and paytm. ebay replied in 3 hours confirming that they did not receive payment and no order was placed.i contacted paytm, they did not reply for 5 days.then i wrote to their grievance officer but did not get a reply. in total i wrote 12 mails to their customer care and 3 mails to the grievance officer.i got a reply from the customer care was to contact ebay.i mailed them what ebay had written.again i was asked to contact ebay for no reason. they after 6 days i was given the order number.i contacted their payment gateway partners.who confirmed that the payment was not approved by paytm. paytm is not refunding the amount which mysteriously disappeared from my account.