Paytm — Bus booking-amount not received on bus cancellation

Address:	Pune, Maharashtra, 411014
Website:	www.paytm.com

Hello Team,

I had booked a ticket from nagpur to ahmedabad for two person for date 26th december 2015 from paytm website.

Following are the details:
1.Journey date : 26th december 2015
2. Travels name: rajkamal travels
3. Paytm ticket ID : 0FK03K
4. Name of people travelling :
1.sangita karmakar
2.sonali karmakar
5. Ticket no.- 10207
6.status : confirmed booked

I am hereby attaching the screenshot of the ticket.

Issue- I was told by rajkamal travels that they have cancelled the bus and will refund my money on 24 th december 2015.
No matter how many times i called them on their number they did not pickup my phone.
Steps taken by me :

1) I tried calling on paytm helpline number, but all in vain.
As this bus was cancelled at their end, I expect the whole sum amount of Rs.4000 to be refunded immediately to my bank account.

2) I have also opened a case with paytm (Case No :[protected], where they mentioned they would refund my amount, but later on they denied doing so and have been very disrespectful about customer's patience, trust and money.

Please do the needful at the earliest possible.

Prompt action will be appreciated.

Best Regards,
Moonmoon Karmakar