Paytm — Bus Cancelled by Operator but money not yet refunded from paytm

Address:	560037
Website:	paytm.com/myorders

Hi Team, I have booked two tickets on 28th September 2015. Bus Cancelled by operator immediately but Money not refunded yet. Paytm Customer care team has raised a request #[protected]. I did not get any response from paytm and did not get money also. Request #[protected] Bus Booking Screen shots and paytm response also attached