Paytm — Bus ticket booking issue

Address:	Gautam Buddh Nagar, Uttar Pradesh, 500034
Website:	paytm.com

Hi Sir,

I have booked a ticket from PayTM and the ticket got confirmed. Within less than 1 hour, the Bus operator (Sangita Travel Agency) called me and told that the bus got cancelled in which the ticket is booked and confirmed. The Bus operator told that PayTM will refund your amount in your credit card. But its been 6days, the paytm haven't responded to my query/ticket raised. Can u please take appropriate action(s) to make paytm resolve my issue?

Below is the MTicket:
Dear Imranuddin,
PNR :[protected],
Paytm Ticket ID : OF4HU4,
Order ID : [protected].

Trip for hyderabad_mgbs-mumbai at 2045, Wednesday, November 25, 2015, Volvo b9r (multi axle) 2X2(49) AC -Semisleeper with Sangita Travel Agency-Multi-Axel.


Boarding pt: Nampally,
Reporting time: 2030
1)Imranuddin on Seat #27
2)Mir Wajeed Ali on Seat #28

For any queries, contact Sangita Travel Agency-Multi-Axel at[protected]/67, [protected] or Paytm at +91-[protected] or https://paytm.com/care . Please show this mTicket at the time of boarding.