Paytm — Cancelled bus service cases refund is not issued to customer.

Address:	Bangalore, Karnataka, 560100
Website:	paytm.com/bus-tickets

Hi Sir, 17th of Nov - I have booked one bus ticket through paytm site to travel from bangalore to nellore and ticket has been confirmed with Simhapuri travels. Later before departure of 3Hrs bus operator given a call and told that bus service has been cancelled and refund will be processed. Later i did followup with Paytm service help desk and acknowledge i have to followup with bus operator and paytm doesn't do any thing as part of refund. Here are the attached proof for Paytm ticket, Cancellation call log from bus operator, paytm henpdesk email conversation. Kindly consider this request to process the refund or take an action on Paytm site to avoid such issues in future to serve better to people. Please rever Thanks Manoj