Paytm — Cash Back not done

Address:

Pune, Maharashtra

My Name is Abid and i ordered a Queen Size Bed ( Hometown Marina Queen Bed With Box Storage) online on 18 April. I received my bed on 27 April but my cash back of 7000 INR as per the offer has not been made yet. The order against which i purchased the bed is ORDER NO.[protected]. I am attaching the screen shot of the order and product photo in this complaint for your reference. I duly informed Paytm in several email about the product being received by me in several emails however i am still waiting for my cash back. I would like someone to help me get my cash back and I request everyone not to fall for Paytm offers as they are fraudulent and you will not get any response from Paytm customer care even after repeated attempts. They have been programmed to repeat the same words without even reading you complaint. Below is the entire email chain with there Customer care. Sent from my Windows Phone From: Abid Wani Sent: ‎01/‎05/‎2015 17:42 To: [protected]@paytm.com Subject: RE: [Paytm Care] Re: MPtkt - Help Query Hi Shivam, At least u sent a more logical reply. Attached are the pictures of the bed I received including the Tax invoice and furniture fitting job card from Hometown. Sent from my Windows Phone -----Original Message----- From: "[protected]@paytm.com" <[protected]@paytm.com> Sent: ‎01/‎05/‎2015 16:58 To: "waniabid1" <[protected]@outlook.com> Subject: [Paytm Care] Re: MPtkt - Help Query Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Shivam, May 1, 16:58: Hi there, I am Shivam and I am going to do my best to solve your problem. Kindly send the images of the product you have received so that we can initiate your cashback. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Shivam Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 30, 15:56: Hi Gunjan, Do you guys even read my email before replying or is it that you guys have kept robots programmed to reply same thing over and over again. You guys have strategically not even kept a customer care no to reach the one which is kept is just to leave the voicemail. How many times should I repeat the same thing. I HAVE RECEIVED MY BED ALREADY AND I AM EVEN SLEEPING ON IT. IS IT TOO HARD TO UNDERSTAND. I AM MISSING AN OFFER GOING ON IN PAYTM BECOZ OF YOUR DELAYED AND REPEATED RESPONSE. Sent from my Windows Phone ________________________________ Gunjan, Apr 30, 15:37: Hi There, I am Gunjan and I am going to do my best to solve your problem. I would like to inform you that paytm cash will be added to wallet in 24hrs of shipment for prepaid orders & in 24hrs of delivery for COD. Your item will be shipped within 13 days. Once it has been dispatched, you will receive a confirmation email and or SMS. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Gunjan Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 29, 23:30: Hi Sagar, I don't understand one thing. I keep telling u guys that I have received the product already on 27th April at my home but you keep telling me that cash back can be done within 24 hours of the product being shipped. Why don't you guys update the status of this order so that my cash back gets processed. Is this too hard to understand. I don't know why do you keep sending me the same reply. Its my 4th email explaining the same thing over and over again. Sent from my Windows Phone ________________________________ Sagar, Apr 29, 22:56: Hi Abid, I am Sagar and I am going to do my best to solve your problem. I understand you would like to know when the cash back will be credited into your Paytm account. You can credit the cashback into your Paytm Wallet within 24 hrs of your item being shipped (for prepaid order only). All you need to do is to follow the steps mentioned below: 1) Login to your Paytm account through the link https://paytm.com/shop 2) Click on 'Your Orders'. 2) Go to the Order Number for which you want to process the cash back. 3) Click on 'Cashback'. 4) Accept the Terms and condition. 5) Click 'OK' Please note that for COD orders cash back will be credited within 24 hrs once the product is delivered. Note: We provide cash back in the form of Paytm cash that can be used for your future transactions on Paytm.com. It cannot be transferred to bank. Should you need any further assistance, please let me know. Look forward to see you again at Paytm. Best wishes Sagar Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." waniabid1, Apr 28, 10:34: Hi Shrishti I have bed sitting at my place since yesterday and I still haven't received the paytm cash. The policy is that cash will be added to wallet within 24 hours of product being shipped. Please update the status of order and credit my cash back. Thanks Abid Wani Sent from my Windows Phone ________________________________ Srishti, Apr 27, 11:48: Hi There, I am Srishti and I am going to do my best to solve your problem. I would like to inform you that paytm cash will be added to wallet in 24hrs of shipment for prepaid orders & in 24hrs of delivery for COD. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Srishti Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hi waniabid1, waniabid1, Apr 27, 10:42: Name: waniabid1 | Email Id: [protected]@outlook.com | Order Number: MPtkt - | Message: I am getting delivery of my Hometown Marina Queen Size bed today however as per the offer i still haven't gotten my 7K back in my wallet yet. I was supposed to get my cash back within 24 hrs of shipment. Also the status is still showing as handed over to courier. Please update and credit by cash back in wallet | Issue Type: Paytm Cash issue | Time:[protected] 10:42:44 | This email is a service from Paytm Care. Message-Id:9Y4EW3BE_55436362c8762_a7903fff448cd31c77384_sprut