[Resolved] Paytm — Failed transaction

khjhkl

from Coimbatore, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

apply the promo code in order id[protected] but the transaction failed.next transaction is my phone number is not applicable to PAYTM50 code .so recharge 110rs but i don't get remaining wallet money.iam already complaint this problem on care but no reply and solution is zero

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Complaint marked as Resolved

Verified Support

Jun 16, 2014

PayTM Mobile Solutions Customer Care's response Dear Customer, Thanks for your joining the family of Paytm. Don't worry if you have not received the cash back amount in your Paytm wallet. We have given a bonus of Rs. 50 in your Paytm wallet few minutes back. Should you require any other assistance, it can also be sent to us at [protected]@paytm.com. Best wishes, Paytm Customer Care

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Comments

sathis1986

from Chennai, Tamil Nadu

Those transactions are failed and the the cash is available in the "Paytm Cash". I'd selected "Refund to bank" option, but till now none of the Transactions amount is refunded to my Bank Account. I enquired in bank also but I got the response as there is no refund process is requested to your account. Now they're asking for complete information about the refund process. I'd used a different Email-Id before that's my previous employers official Id. I've all the mails there only, which I received from Paytm.com. I'm to accessible to that Email-Id now. Now I need the details of the transactions to be submitted to the bank so that it'll easy for me to get my money back. Please provide the information ASAP.

Paytm order no:[protected]May 28, 2014)
Paytm order no:[protected]April 23, 2014)

Both of Amount Rs.561/-