Paytm — Faulty piace

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Ahmedabad, Gujarat

Hello, I purchased Dell laptop on 3rd feb 2015, i received faulty piece touchpad not working, . I wrote the mail about my problem and they replay to me claim for warranty. Actually why should i go for warranty claime because its new piece i want change change the piece or cash back my money. Here is conversation with paytm Dipendra, Feb 17, 00:47: Hi Shailesh, Sorry for inconvenience caused to you. I would like to inform you that the return policy given by the merchant for the product(Dell Vostro 15 3546 Laptop (4th Gen Intel Core i5/4 GB RAM/1 TB HDD/15.6 inches/Ubuntu) (Grey) so we are unable to make return.So kindly claim for the warranty as you've 1 Year Dell India Complete Cover Warranty. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 16, 17:40: Hello, Thanks for reply. I pay for brand new product so i am not going to dell service station for warranty claim. Please send me new product and collect the faulty product. Here i inform you that i bought this product for my 1st presnatation of my new job on 20-02-15 So please kindly do the ASAP. Thanks Shailesh Desai Dipendra, Feb 14, 21:56: Hi Shailesh, Sorry for inconvenience caused to you. I would like to inform you that we've got 1 Year Dell India Complete Cover Warranty so you can claim for the warranty to the manufacturer of the product with the invoice/warranty card provided to you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Dipendra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 14, 17:31: product is ok with condition but mouse pad is not working proper and malfunctioning in laptop. Attachment(s) IMG[protected]WA0061.jpg IMG[protected]WA0060.jpg IMG[protected]WA0059.jpg invoice_[protected].pdf Charchika, Feb 14, 16:30: Hi there, I am Charchika and Please accept our apologies for the inconvenience caused to you due to delivery of non-satisfactory order. We request you to share the pictures of the product packing(inner/outer).Please share the pictures of received product along with the invoice. Please confirm that the condition of the product that was delivered to you was tempered or not. Once we will receive the required details, we will co-ordinate with respective departments to get the best resolution on this issue. We sincerely appreciate your patience and the relationship that you have with our company. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Charchika Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." shaileshdesai4754, Feb 14, 14:25: Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: touch pad not working and driver cd not available with laptop and i have checked warranty online dell warranty check site and its showing me August 18, 2014 date. so my warranty is less than a year so please do need fool | Issue Type: | Time:[protected]:25:12 |