Paytm — Formal shoes

I ordered a pair of Formal shoes from Paytm (Seller : ligo intertrade pvt ltd) on Jan 13 2016. A shipping amount of 100 rs also was paid. The item was updated as shipped on Jan 16 and a tracking number was given. The tracking number never worked and I did not receive the product until today (Feb 10 2016). I am in touch with PayTm customer care since Jan 25 which was the promised delivery date. Everytime they offered a resolution within 48 hrs and they sent me that response at least 12 times now. In between I cancelled the item and demanded a refund and still no response.

This is pure cheating and PLEASE stay away from this site and sellers.
Order id :- is[protected] raised on Jan 13 2016.