Paytm — Holding your funds

Address:

Chennai, Tamil Nadu

I have been a regular customer of paytm whose service was good till they started expanding and advertising. I have a scenario

1) product ordered by me : prestige dura plus fry pan 260mm
2) product delivered :prestige omega pan
3) this product omega has been discontinued by prestige even from their website (Such a old product)

Problem for customer due to all this is:

1) lots of time wasted in this process (Eventually wrong product is delivered)
2) promocode which was applied during my initial order (Is not available for re - use)
3) you have holded my funds for more than 10 days and returning just the remaining money in wallet will not make any sense.
Either deliver the correct product again or allow the customer to order again and give the same promo - code value. .

My question:

If thats the case what is the compensation for the funds you holded for 10 days. . . I could have used that money somewhere purposefully rather than paying interest for paytm. . . You take our funds keep them for 2 weeks then return remaining money after 20 days as the product delivered is wrong. . . So you get interest from our money which you have holded right ??? This is unethical