Paytm — Lack of Support from Paytm regarding refund

Address:

Bangalore, Karnataka

With reference to Paytm order no.[protected], I made a transaction of Rs. 3400 through Paytm on 2 Novemeber 2014 at 12:33PM for BESCOM Electricity Bill in Bangalore.The transaction was shown successful and the amount was debited from my bank account however the amount was not reflected in the BESCOM Account when I contacted them and had to make another transaction for the same. I tried contacting Paytm through several mails but there was no reply until now except for the automatic reply mail.