[Resolved]  Paytm Mobile Solutions — Callous approach by customer executives.... want to merge two accounts with two different ph no under one account

Address:Kamrup Metropolitan, Assam, 781016
Website:www.paytm.com

Now I believe the below details pasted against my only last few days will help you with the required details to resolve the issue faster and better!

Thanks and regards,
remember for the 10th time my no [protected] is no more with me, hence sending otp in that will not serve the purpose
my new proposed no is [protected] against id [protected]@rediffmail.com
my already another registered no is [protected] against id [protected]@gmail.com
Also note the proposed miss call in your given sms is not geting through in spite of NUMEROUS attempt
Whereas when tried through [protected] it is (miss call) is taking place but again of no use since you have suggested to give the call only through [protected] for new update.
If still not clear, You have to go through all my previous mails minutely instead of sending auto generated mails.

I am very very worried, the way my issue still remains unaddressed
No one is even bothered to give a call even!!!

From: "joydeep dasgupta"
Sent: Fri, 23 Sep 2016 17:53:19
To: "Paytm Care"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

NOOOOOO WAY I could get through your given sns no [protected]...no war even after frantically trying not less then 60 times within the time limit.

please do something & request for a call.
Again remember cell no [protected] is no more with me.
rgds
joydeep dasgupta
[protected]
or
[protected]

From: "joydeep dasgupta"
Sent: Fri, 23 Sep 2016 17:07:46
To: "Paytm Care "
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

please call & sms

From: Paytm Care
Sent: Fri, 23 Sep 2016 12:23:45
To: "[protected]@rediffmail.com"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)


Dear Customer,

We are happy to assist you.

We would like to inform you that we have tried to call you but you didn't picked the call so that we would like to inform you that kindly picked the call and make a miscall on thast number which is showing on SMS within 60 minutes.

Once you make a miss call on it your number will be updated.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care

ref:_00D28dppr._50028RVdIY:ref

Now I am clear in-spite of mentioning that the no [protected] is not with me still you all are sending OTP in that no...which i cannot excess !!! Quite clear u all do not want to solve my issue... If so than u would have at least called me to understand my issue... Now where do i escalate this ? Please provide me the mail id I have given you my bank statement for what?

From: Paytm
Sent: Sat, 24 Sep 2016 17:08:20
To: [protected]@rediffmail.com
Subject: Mobile Number change request for your Paytm Account

Untitled Document

Paytm Paytm

Hi there!

We have received a request to change the mobile number in your Paytm account from [protected] to [protected]. Once changed, You will no longer be able to login using [protected].

If you requested this change, please enter the OTPs (One Time Passwords) sent to your existing mobile number [protected] & the new mobile number [protected], in your Paytm app or website.

If you did not change the Mobile Number, please let us know immediately at paytm.com/care

Paytm Care Team

ok I will wait for the sms but u can call me in [protected] also

From: Paytm Care
Sent: Sat, 24 Sep 2016 17:28:46
To: "[protected]@rediffmail.com"
Subject: Re: Ref : 07134983 Your Query with Paytm Care (SF)

Dear Customer,

We are happy to assist you.

Please accept our sincere apology for the inconvenience caused to you.,

We would like to inform you that we have again raised your request to update your new phone number [protected], you'll receive an SMS within next 2-4 hrs so kindly make sure to call on that Particular Number which is mentioned in the SMS within 60 Minutes.

We also tried to call you on your Number but your number is switch off/ Not Reachable.Please turn on your Phone to receive the SMS.

Should you need any further assistance, let us know.

Thanks and regards,
Paytm Care

Received your giving miss call sms no But Note one last time request
1) I am trying to give miss call but it is not going through [protected] again while trying through airtel another registered no [protected] I am able to generate the miss call.
2) I have mentioning it second time but No solution.
3) If you are not able to call me in [protected] ; you are told several time to call in my alternate no which is still awaited.
4) One thing is clear; nor you are able to connect me in my reliance no nor I am able to generate miss call which means something wrong with reliance itself.
5) Now for God 's shake can u call me instead of these useless mail correspondence happening since last one week ???????????????????

Sent from RediffmailNG on Android

From: Paytm Care
Sent: Sun, 25 Sep 2016 11:39:18
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'


Hello Joydeep,

We’d love to help you. However, we do not fully understand your concern. We would appreciate if you could send us more details to help us resolve the issue faster and better!

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

ref:_00D28dppr._50028RhFtV:ref
Quick reply to "joydeep dasgupta"

there is no executive there in the no to whom I can talk Now I simply don't want any unworth reply from your end instead just call me!!! just call me!!! just call me!!! more than 20days got passed you people are just fooooolig around with me instead of addressing. Listen I have got no otp sms in my new no [protected] do yoooooooooooooooou understand?

From: Paytm Care
Sent: Wed, 28 Sep 2016 19:44:20
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'

Hello Joydeep,

Thanks for shopping with us.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

As per your concern, we would like to inform you that you can coordinate with our customer care executive on[protected].

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

[protected] Original Message[protected]
From: joydeep dasgupta [[protected]@rediffmail.com]
Sent: 9/25/2016 4:10 PM
To: [protected]@paytm.com
Subject: Re: Share 'invoice.pdf'

Received your giving miss call sms no But Note one last time request
1) I am trying to give miss call but it is not going through [protected] again while trying through airtel another registered no [protected] I am able to generate the miss call.
2) I have mentioning it second time but No solution.
3) If you are not able to call me in [protected] ; you are told several time to call in my alternate no which is still awaited.
4) One thing is clear; nor you are able to connect me in my reliance no nor I am able to generate miss call which means something wrong with reliance itself.
5) Now for God 's shake can u call me instead of these useless mail correspondence happening since last one week ???????????????????

Sent from RediffmailNG on Android

From: Paytm Care
Sent: Sun, 25 Sep 2016 11:39:18
To: "[protected]@rediffmail.com"
Subject: Re: Share 'invoice.pdf'


Hello Joydeep,

We’d love to help you. However, we do not fully understand your concern. We would appreciate if you could send us more details to help us resolve the issue faster and better!

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

ref:_00D28dppr._50028RhFtV:ref
Quick reply to "joydeep dasgupta"
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May 17, 2017
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