[Resolved]  Paytm — Money debited from Wallet during recharge but order not completed

Address:

Chandigarh, Chandigarh

I was paying the bill for my internet connection on 15 Aug, 2015 which was the last date for the bill. A day before, I added 1947 to my Paytm wallet which was under a promotion and with a cashback of 68, the amount in wallet was 2015 Rs. With already Rs 9 in my wallet earlier, the total amount I had in my Paytm wallet was 2024 on 15 Aug. The bill which I had to pay was 2278 Rs. So I logged in and there were some technical issues while I was trying to pay the bill, it failed many times, I tried 7-8 times and it failed every time. In the end, I ended up paying the bill directly from the merchants website. When I came back after paying the bill from other site, I checked and my Paytm wallet balance was 0. I was shocked and raised a complaint to their customer care over mail (they don't have an on call customer care, which is really bad, this should be a mandate for all the online sites). To which I got their first mail saying they are looking into this. I have since got only 2 replies and since 16 August, there is no follow up from them. They even disabled posting on their facebook wall. I tagged them on my wall and posted. I posted on their Twitter wall. Nothing happened, still no updated. They are doing exactly what Timtara was doing with their customers, harassing them. Following is the mail chains. Attached is the screenshots of mails and other posts. Total money I got charged with is: 2024 Rs. Harassment: infinite Please resolve this and teach some lesson to these type of site so they have a proper customer care centres. Hi Varun, Thank you for writing in to us. Your ticket no is[protected]. We will get back to you at the earliest. Thank you for your patience. Paytm Care Team Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | (7) People [protected]@paytm.com To Varun Aug 15 at 2:40 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed SPNandini, Aug 15, 14:40: Hi Varun, I’m sorry that the recharge/bill payment for your mobile number [protected] did not happen. We checked and found that we have not received amount for this transaction from your bank. In such cases the bank automatically refunds the amount into your account. It may take between 3 to 10 working days for the refund to reflect in your account. The refund timelines vary from bank to bank. In case of any delay in receiving your amount, I request you to please get in touch with your bank. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nandini Varun, Aug 15, 11:34: Name: varunluthra_29 | Email Id: [protected]@yahoo.co.in | Order Number: Recharge - [protected] | Message: Please refund this transaction. My Wallet money has been deducted but recharge is failed. I have now recharged the phone from other site. Refund my money please. | Issue Type: Money debited but order not placed | Time:[protected]:34:32 | This email is a service from Paytm Care. Message-Id:FTB7TPJW_55cf0218600ff_50c33fc43cccd33835697_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 15 at 5:14 PM Mam, the money has been deducted from my paytm account, not the bank account. So you have to refund that money not the bank. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More [protected]@paytm.com To Varun Aug 16 at 8:17 PM Regarding your experience with Paytm Ticket #[protected]: Recharge - Money debited but order not placed Spicepaytm21, Aug 16, 20:17: Hi Varun I am really sorry that the resolution of your issue is taking time. I feel terrible that you had to experience that. We could do better! I am working on your query. Unfortunately, it will take some more time: 24 to 48 hours. I will get back to you as soon as I possibly can. Thank you for your patience! Look forward to see you again at Paytm. Best wishes Vijendra Show original message Message-Id:FTB7TPJW_55d0a26f65b08_a6523fb6408cd32814523_sprut Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 17 at 5:09 PM Status please? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 18 at 4:16 PM Unless anyone posts these on social media, you don't care to reply? What is the status of my request? -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 19 at 9:45 AM Where the hell is your update? I have been waiting for 3 days to hear back from you. Ridiculous, Paytm has the worst customer care service ever. . Varun Luthra Show original message Reply, Reply all or Forward | More Varun Luthra To [protected]@paytm.com Aug 20 at 9:51 AM Seriously guys, this is really bad behaviour, I am going to take this to consumer court forums for harassment. This is the worst CS team I have ever encountered with. No updates since last 3 days and no replies. -- Warm Regards Varun Luthra http://www.thetechwrench.com/ Show original message