Paytm — Money for ticket cancellation not refunded.

Address:

New Delhi, Delhi

Hi, I booked a bus ticket from Delhi to Nanital for the date 2nd April 10.30 pm departure of the bus. I booked it on 1st of April 2015. However, I had to cancel it due to some reasons and I mailed Paytm on 2nd April 8.28 AM which is nearly 14 hours before the bus travel (Can be confirmed in the attachments below.). However, 2 days later, I received an email from Paytm that I informed them too late and they stated there policy which clearly stated that I should get 50% refund. I replied them back immediately and after that I got no response.I even reported the issue on play store and was asked to mail at a different id which I did and I got no response again. I even called on the toll free number and recorded the whole grievance but got no response again. You can find all the attachments of all the emails I sent to Paytm. I really think that even though the money is really less but I deserve a refund as I feel cheated clearly. I am taking this last step of posting the story here. If the issue does not gets resolved in 48 hours, I'll be going to the consumer court for sure. Thanks, Siddharth kathuria