Paytm — money not refunded for order no.[protected]

Address:

New Delhi, Delhi

I made an order for two bedsheets on 16/4/2015 vide order no.[protected]. The same got delivered to me on 21/4/2015. When i checked the bedsheets have found that the bedsheets that were ordered are different and of very poor quality. Have contacted paytm immediately and send them email regarding cancellation of order and refund of money. I got confirmation from customercare of paytm that my request for cancellation is accepted and for returing bedsheets i have to Courier it back at seller address and money will get refunded along with courier charges. I sent the bedsheets back to seller address through trackon courier vide tracking no.[protected] which is One of Courier name mentioned by customercare On 23/4/2015. Which got delivered to seller on 24/4/2015. I have written many mails to there customercare about refund but only got reply that they are checking and will update in 48-72 hours. four days back got mail from customercare that my request for cancellation for order is cancelled. I shocked and wrote mails to customercare and grevionceofficer about the same but thereafter have not received any response or resolution till date. I m felt cheated from paytm. Request your help to get my money refunded from Paytm. My number is [protected] and Email id. [protected]@gmail.com