Paytm — My icici bank account hacked by some culprtis

Address:201308

Dear sir,
I placed an online order to buy some goods from patanjali ayurved for rs. 507=00 and payment through paytm wallet.
Rs. 507=00 debited from my paytm wallet but the transaction failed & so the amount could not be paid to patanjali ayurved . My purchase order could not be matured.
I wrote several emails to paytm on id: [protected]@ paytm.com to refund rs 507=00 in my wallet, but i could not get refund/proper reply from paytm.
I filled an online complaint at https://www.consumercomplaints.in & as soon as the complaint was registered, i received a phone call from [protected]@paytm.com . The person calling said that he is rahul mishra (Mobile no.[protected]) director refund at paytm and he is refunding my money. He asked my icici bank account id to transfer rs. 500=00.
In next one hour, he confused me in talks and instead of transferring rs 500=00, he withdrawm rs. 12000=00 from my icici bank account. This fraud transaction was done in the name arjun bharadwaj, through imps vide transanction ref. No.[protected] &[protected], in added new payee a/c [protected] in the name of arjun bharadwaj.
Probably, these culprits hacked my bank account as well as the site of paytm.
I observed the fraud & contacted icici bank site/informed the whole story and requested to block my account for this fake transaction, also i sent emails to icici bank to stop the transaction but they were late in taking action & i received message of transferring rs. 12000=00 from my account in above mentioned account no. [protected], in the name of arjun bharadwaj.
Paytm did not respond my several emails. If the paytm and icici bank, cooperated in this issue to take quick action, i would have been saved from fraud.
I have mentioned all facts & figure to reach these culprits, if serious immediate action is taken.
Now, i request all the agencies to take serious immediate action against culprits so that i may get my money back and such people can be arrested to safe other innocent public.

H.K.Singhal
Greater noida
[protected]
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